Trends in Customer Experience Design and Strategy

Trends in Customer Experience Design and Strategy

TRENDS IN CUSTOMER SERVICE EXPERIENCE DESIGN AND STRATEGY

This 2019 Market Study conducted by CCW Digital cites in-depth research about what customers want, where brands are failing, how brands are investing, and the key challenges/opportunities to consider when building your customer experience.

Key topics include:

Customers' biggest CX complaints and pain points
Proof of CX's impact on customer acquisition and advocacy
Why your customers are switching to competitors
Which channels customers like - and don't like
How customers really feel about bots
What personalization" means to today's customers
Easy ways to tailor the CX
5 biggest challenges for companies
Which CX initiatives are the most urgent
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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate