Trends in Customer Experience Design and Strategy
TRENDS IN CUSTOMER SERVICE EXPERIENCE DESIGN AND STRATEGY
This 2019 Market Study conducted by CCW Digital cites in-depth research about what customers want, where brands are failing, how brands are investing, and the key challenges/opportunities to consider when building your customer experience.
Key topics include:
Customers' biggest CX complaints and pain points
Proof of CX's impact on customer acquisition and advocacy
Why your customers are switching to competitors
Which channels customers like - and don't like
How customers really feel about bots
What personalization" means to today's customers
Easy ways to tailor the CX
5 biggest challenges for companies
Which CX initiatives are the most urgent
Download a free copy of this research by completing the form fields required.
Access a complimentary copy of the report by completing the form fields provided.