WEBINAR REPLAY: Print’s Place in a Digital World

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Watch the replay as Will Morgan from Aspire Customer Communication Services investigates communication changes, digitization and print.

WEBINAR RECAP

There has been of late an unprecedented acceleration by businesses towards digital communications. This acceleration represents a massive shift toward digital, but does this spell the end for physical communications?  And how can you make sure your customer is engaged with your latest communication?

Guest speaker Will Morgan, of Aspire CCS, presents his latest findings from an extensive communications research study following the COVID-19 pandemic that looks at changes in how we communicate.

  • How has COVID-19 affected the way businesses communicate with their customers?
  • What do consumers want out of customer communications?
  • What are the best practices for using print mail in the channel mix?

 

About Will Morgan:

Will Morgan is an experienced industry analyst with expertise in the Customer Communications Services market. In his role as Senior Research Analyst at Aspire, Will works alongside the wider analyst team to provide advice, insight, and vital intelligence to the company's expanding customer base on both sides of the Atlantic.

About Aspire CCS:

Founded in 2015 by industry expert Kaspar Roos, Aspire is a leading consulting firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries. Through deep market expertise and global insights, Aspire works with software vendors, service providers, enterprises, and investors to successfully transform their CCM into CXM.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate