MyQuadient

RunMyMail pairs the IN-Series control panel to your PC creating an unparalleled user experience. All control panel features are accessed from a PC, making mail processing easier and faster.

• Find and select Canada Post services
• Set up, modify system settings
• Create, save, recall impression memories
• Start and stop mail processing
• Select, change weighing modes
• Select, change accounting departments
• Upload custom graphics and postage funds
• View ink levels, postage account balance

Need to send a large envelope or a package? Simply access neoship and follow the illustrated prompts to create your Canada Post compliant shipping label in 4 simple steps, then pay for postage before you ship using your Quadient Digital Postage On Call (DPOC) account. View all available Canada Post delivery services and choose the one that best meets your needs and budget.

• Create Canada Post shipping labels
• Pay for postage with your DPOC account
• Weigh parcels with your postage system
• Import and store address books
• Recall previous shipments instantly
• Send e-mail notifications
• Track shipments in real time
• Track postage spending online, anytime

• Track our shipments using your Canada tracking number, delivery notice card, or reference numbers
• View the status, location, and estimated time of arrival of your delivery 24/7
• Reduce potential costs caused by delays and missing packages
• Be in control of your transportation and locate parcels at any point in their journey

Monitor: MYPOSTAGE allows you to monitor the lettermail and parcel processing activities of all your locations by department and postage cost, giving you a complete view of your postage spending. Create basic reports and export data for monthly, quarterly, or year-over-year planning to better manage your mail processing expenditures and reduce operating costs. Postage account statements and post-delivery adjustment reports are also available online, anytime.

Track & Confirm: MYPOSTAGE takes management of your postage account to another level. With daily updated records of your mail and parcel postage spending, you will always have enough credit to get all your mail and parcels out on time. Print pre-configured reports included with the app or easily export postage usage data into Excel® for additional analysis and reporting.

• Track invoices by date, invoice type, and invoice number
• View payment status and balances
• Download and print invoices on demand

Turn your mail into a direct marketing piece by adding graphics to your envelopes at the same time you print your postage. Import, modify, and upload custom graphics directly to your IS or IN series postage system, or use one of the many images that are available on our online image library. Add advertisements, logos, seasonal greetings, return addresses, important messages, and more.

• Create and order new custom graphics anytime
• Choose a graphic from the FREE library
• Import, modify, and upload existing designs
• Save your designs, then order at anytime
• Receive your graphics orders in 24 hrs

Manage: MYSUPPLIES maximizes the productivity of your mailing operation by taking the guesswork out of managing and ordering ink supplies. Your postage system will send an automatic e-mail alert to Quadient when your ink level gets low. Once we receive the ink alert, our Customer Service Centre will place a courtesy call to inform you that your ink cartridge is running out of ink.

Order: Shop for your supplies online and place orders anytime. View order details by invoice, order status and order history.

MYDETAILS is a fast and simple way to review your customer information on file with Quadient to ensure that your contact information is always up to date. MYDETAILS also allows you to identify your and your accounts by adding nicknames for easy reference.

• Request changes to your contact information
• Request an email address change
• Request to add and or remove users from your account

If you need an operator manual or want on-site support from a Quadient Service Technician, MYHELPDESK quickly connects you to our operator manual library to download a user guide and to our Customer Service Centre to place a service call. The app then allows you to track the status of your request online to ensure that your timing and service expectations are met.

• Access all mail'n ship postage system operator manuals
• Access all folder inserter operator manuals
• Access neoship and RUNMYMAIL operator manuals
• Update your address
• Request on-site technical support
• View the status of your support request

Report: MYEQUIPMENT provides you with simple letter mail reporting that enables you to charge back costs to turn your mailroom into a profit centre. It also provides excellent visibility by showing daily usage trends for better planning and staffing of your mailing operations. View all reports as graphical snapshots, including charts and graphs. Easily export postage usage data into Excel® for additional analysis and reporting.

Diagnose: Each month your postage system will download performance information to Quadient to allow us to efficiently diagnose potential problems over the phone. If we cannot solve a problem over the phone, our factory-trained service technician will know exactly what area of the system to focus on when he arrives on-site. Our ability to review your system's performance information optimizes the productivity of your postage system and reduces possible downtime.

Upgrade: Many feature upgrades to your current configuration may be completed remotely. If you need an increase in the number of accounting departments on your system or you need to weigh items that exceed the weighing capacity of your current weighing device, we can complete these upgrades without having to send a technician to your office. Postage rate changes are simple too, as new postage rates are downloaded directly onto your postage system, you can update postage rates with a touch of a button, getting you back to processing your mail in minutes.