Frequently Asked Questions
Quadient always strives for excellent customer experiences and wants to hear from you. Please call us at 1-800-661-0200 and your call will be directed to the appropriate person.
Please call 1-800-636-7678 and ask to speak with a Quadient Leasing Canada representative.
To inquire about the status of your supplies order, login to your Myquadient account to view your supplies orders anytime. To speak to us regarding the status of any order please call our Canada-based Customer Service Centre at 1-800-661-0200 Monday to Friday, 8:30am to 6:00pm EST.
Our accounts receivable representatives can be contacted at 1-800-636-7678 or you can login to your Myquadient account to view the status of your invoices 24/7.
When you prepare your cheque for postage funds, please do not include meter rental and/or lease payment on the same cheque. Combined payments will delay the processing of your cheque.
Quadient Canada's headquarters is located at:
Quadient Canada Ltd.
150 Steelcase Road West,
Markham ON L3R 3J9
If you are sending a cheque for postage funds, please make the cheque out to DPOC with your account number noted. Cheques for meter rental invoices should be made out to Quadient Canada Ltd. and cheques for leases should be made out to Quadient Leasing Canada Ltd.
If you know your cheque was cashed but funds are not in your account, please call us at 1-800-636-7678 and ask to speak with a cash posting representative. Please have the cheque number, date and amount as well as the cheque payee (ie. DPOC, Quadient) ready so we have all the information we would need to trace the funds.
Yes, your Quadient sales representative or our Customer Service Centre can assist you in setting up a master postage account for all your locations.
By using a Quadient postage meter you can take advantage of exclusive Canada Post discounts for all you letters and parcels. Please contact your Quadient sales representative for more information.
Quadient Canada is a Canada Post approved postage meter vendor. Our postage meters meet or exceed all Canada Post requirements for security and accuracy.