There are a range of smart building definitions but, to most people, ‘smart’ means connected building facilities that residents and managers can interact with through apps and other online tools. Temperature controls, lighting and locking systems, even lifts, can be monitored and managed through intelligent systems. In smart buildings, residents can interact directly with building facilities, including parcel management, for a simpler, more satisfying living experience. 

Smart technologies also provide an efficient and effective way for owner-operators to manage their buildings. They can also contribute to energy management and sustainability goals thanks to sensors that continuously monitor and adjust heating, lighting, air conditioning and more.

Optimising environmental factors

Managers and residents can control and optimise the environment within a smart building. Residents might enjoy self-regulating temperature in their apartment; even gain entry to the building using their smartphone, instead of a key. Some properties will have a single app that integrates a range of smart building services and facilities for added convenience and simplicity.

It is the information from smart buildings’ connected systems that benefit owner-operators and occupants, together with the convenient ways they have to act upon that information. When systems are brought together into one property management system, owner-operators gain better insight into their buildings and a one-stop-shop to monitor, update and make changes.

Once a sign of things to come, smart buildings are now becoming a way of life. A survey by electronics company Samsung reveals that three-quarters (75 per cent) of responding UK homeowners, renters and students think that smart home technology is the future of property development. What’s more, 71 per cent say a digitally connected property is important to save time and effort.

Sustainability and energy management

The research also reflects green issues, with 73 per cent of respondents considering a development’s sustainability credentials to be important when choosing where to live. According to one source, buildings are responsible for 40 per cent of energy consumption and 36 per cent of climate emissions in Europe. Smart building technologies give operators automation and control that can provide net energy savings of 15-22 per cent across the EU.

The pandemic prompts new living choices

Green thinking has been around for decades, while the COVID-19 pandemic began only last year. Yet the pandemic’s impact has been so profound that nearly three-quarters (74 per cent) of Samsung’s survey respondents said how they see their property has changed as a result, with a desire for bigger living and outdoor space, and somewhere that is flexible to their needs.

These findings correlate with the expectation that hybrid models of working, in which people spend more time working from home than they did before, will continue beyond the pandemic. This will impact how rooms are used, with bedrooms doubling as studies and space required for office-type furniture. It may also be reflected in the communal areas of the building through collaborative working spaces.

Identifying and catering to trends

Smart buildings help owner-operators to understand how their buildings are used, identify trends, and cater to evolving residents’ needs. Smart technology also provides a solution to tackle the growing issue of parcel deliveries at apartments.

Parcels become a problem without a time-efficient, effective way of dealing with them. Residents don’t want to be tied to times when they can collect their deliveries from a central holding place, and owner-operators don’t want the theft, fire and trip hazard of parcels collecting in reception and other areas.

The pandemic sparked an upsurge in online shopping, generating even more parcels than usual, but even pre-pandemic, volumes grew by eight per cent year on year. If building staff have to take in and distribute parcels, and spend an average of four minutes on each, up to two hours of their time a day gets taken up by 30 parcels.

Delivering parcels instead into secure parcel lockers takes away staff involvement. Residents self-serve from the lockers, at times that suit them, after they are automatically notified that they have a delivery. That way, there are fewer in-person interactions between couriers and staff and staff and residents too, as part of reduced contact strategies.

Owner-operators get a clear insight into how many parcels are being delivered, how quickly they’re collected and more through a web-based analytics dashboard. They can immediately spot and action delivery trends by, for example, adding extra lockers or more lockers of a particular size, to their modular unit to cater for volume growth.

Smart buildings provide residents with convenient access to facilities and services so they can manage their home life in the way they want to. It gives them control over aspects of their home environment and streamlines their interactions. Owner-operators benefit from the information a smart building generates so they can provide resilient services and facilities that adapt as residents’ needs change.

To find out more, take a look at how smart parcel lockers secure and automate parcel deliveries to reduce operational expense and increase resident satisfaction with apartment buildings.

Jon Hammond

Jon Hammond

Head of Real Estate Parcel Locker Solutions (UK & Ireland)

Jon has twenty years-experience of launching smart technology and SaaS services into the UK market. He joins Quadient having most recently been part of the UK launch team for a Belgium prop-tech firm where he worked with residential developers and clients across the UK and Ireland.

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