Since the beginning of the pandemic, multifamily residences have seen record numbers of parcels delivered every day, with this number to increase to as many as 486 package deliveries per week during the 2020 holiday season – almost a 67% increase over current delivery volumes! Planning now to install smart lockers ensures a safe, secure, and satisfying experience for your residents.

If you are looking to streamline your community’s parcel delivery system, here are five benefits to installing smart package lockers:

1. Cultivate a safe and secure community experience:

Watch customer satisfaction soar as residents enjoy 24/7 access to their packages. Typical resident processes meant long waits in line or attempting to pick-up packages from the leasing office. Outside of normal business hours, residents can now view their community and its amenities in a more positive light. In fact, studies show that installing a smart parcel locker solution increases lease renewals by 40%.

Even though COVID has put a damper on up-close interactions, residents are still hungry for events, activities, and personal connections that foster a sense of community. By not having to deal with package delivery issues, your staff can focus on improving the resident experience. After all, this is the time when residents are looking to you to remain accessible, nimble, and flexible.

2. Touchless parcel process: 

With contactless parcel drop-off and collection, your residents can receive multiple parcels without interacting with delivery drivers, property staff, or even other residents. The smart locker system sends recipients a unique access code and/or a barcode to their smartphone, allowing for easy and safe package pick-up without ever touching a keypad. Our smart lockers can be customized to match your property branding or aesthetic. We also offer custom configurations to fit your unique space requirements, with a variety of locker sizes to fit over 95% of all parcel deliveries. 

3. Affords social distancing: 

24/7 parcel retrieval enables a more evenly distributed pick-up process, as it allows your residents to retrieve their parcel at their convenience. Instead of compressing pick-up times to fit your leasing office hours, residents using a self-service parcel locker solution can spread package pick-ups out over a longer period to ensure social distancing. Don’t forget package pick-up usually takes 10 seconds or less with no signature required.

4. Reduce lost packages:

Residents report that reliable parcel delivery is their top-rated amenity. With the introduction of smart locker technology, packages are safely stored and secured. Our chain-of-custody reporting tools give you complete visibility into where your residents’ parcels are at all times. Parcel Pending by Quadient’s locker solution also integrates seamlessly with your existing property management software system to ensure that resident data remains up-to-date.

5. Increase Productivity:

Get your staff back to property management as opposed to parcel management. Switching to an automated smart locker system can save your staff up to 24 hours each week. Team members will no longer be charged with package security, signature validation, or multiple resident inquiries. As a carrier agnostic system, our smart locker systems work seamlessly with UPS, USPS, FedEx, Amazon, DHL, and more. Quadient Parcel Lockers automates manual systems with automatic parcel delivery notification by email, text, or mobile app. A complete suite of intuitive reporting and tracking tools provides powerful intelligence for parcel management including the pick-up time, stale package tracking (parcels received, but not picked up), and lost item alerts. Your dashboard does the work, so you don’t have to.

The parcel process at a glance

A Carrier agent scans the package, and the locker door opens automatically. The package goes into the locker and the door locks securely when closed. A notice is then sent via email or text message to the end user's phone to inform them of their parcel’s availability. The recipient goes to the locker, at their convenience, enters the one-time PIN or scans a unique barcode that was sent to them, and the locker door opens. They retrieve their package, and the space is now available for a new delivery. 

Quadient Parcel Lockers are:

  • Secure. An automatic log is kept of every drop off and pick up for full chain-of-custody visibility. The sturdy steel lockers keep all contents safe.
  • Convenient. Packages are available for easy retrieval 24/7, so there’s no more waiting for the mail centre to open.
  • Affordable. They reduce labour, as fewer resources are required for parcel management, distribution, and pick up.
  • Carrier agnostic. Any delivery carrier can deliver to our parcel lockers.

Learn more
To find out more on how a Quadient Parcel Locker Solution could benefit you, contact us today. 

Download a complimentary copy of our eBook “Parcel Lockers: More Than an Amenity for Multifamily Residences” to learn more. 

Parcel lockers: More than an amenity for multifamily residences

Alexandrea Purvis

Alexandrea Purvis

Content Marketing Specialist- Parcel Locker Solutions

Alexandrea Purvis is the Content Marketing Specialist for Parcel Locker Solutions at Quadient, responsible for the development and execution of Quadient's global content strategy for Parcel Locker Solutions. Alexandrea has more than 5 years of experience in the technology industry and has created and implemented key marketing strategies that are engaging and increase brand awareness around parcel lockers. Alexandrea holds a B.A. from the University of Central Florida and an M.A. from Lille 1 University of Science and Technology. 

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