From 1 January 2023, Royal Mail will no longer accept mail from standard franking machines. This is known as decertification. It means that standard franking machine users, who plan to continue sending franked mail next year, will need to switch to a Mailmark compatible franking machine.  

This is a significant change for customers using older franking machines. Here, we answer your questions to help you understand what’s happening, and how you may need to act.  

What is the difference between franking and Mailmark franking? 

Mailmark® from the Royal Mail is the latest way to do franking. It has a 2D blue barcode which carries more information about the item being sent.  

Royal Mail is phasing out the older standard franking machines (‘decertification’) because Royal Mail products are moving to barcode technology. Mailmark provides the most accurate and efficient way to process mail. 

How can I tell which type of franking machine I have? 

The older, non-Mailmark franking machines use standard ‘town and crown’ franking marks, shown on the left below. These are the ones Royal Mail will no longer accept from 1 January 2023. 

Important changes affecting franking machine users this year

A Mailmark franking mark features a blue barcode, as you can see in the image above.  

If you’re not sure if the Quadient franking machine you have is one that is being decertified, you can talk to us. There is also further information on how to identify your machine type from the meter impression it makes in the Royal Mail guide to decertification of standard franking machines

If I need to change my franking machine, what do I do? 

The most important thing is to plan for this change. If you have a non-Mailmark franking machine and want to continue franking in 2023, speak to us. We can advise on the franking machine that will meet your needs, according to the type and volume of mail you send.  

Franking machines provide a range of useful features for your business, such as postage spend tracking and company branding as part of your meter impression. Take a look at our top 10 benefits of franking.  

If I get a new franking machine, what do I do with my old one? 

Once you have your new franking machine and everything is working for you, you can arrange for your old Quadient machine to be collected by logging in or signing up to MyQuadient or you can complete this form (if you are flexible on dates).  
  
Pack up the machine being collected in a sealed box, clearly marked ‘Quadient.’ If you need to use more than one box, state this in the additional information section on the form.  

What happens to the postage prices I pay? 

The good news is that Mailmark provides access to the lowest prices for Royal Mail franking products and services. Since the 4 April 2022 Royal Mail tariff change, Mailmark franked 1st and 2nd Class letters sent inland have been 17p cheaper, compared to buying stamps. 

Where can I get further information and support? 

Quadient can help you through this change and answer any questions you have. Quadient’s Mailmark franking machine range provides many advanced features to help your business get the most value from franked mail.  

Our mailing and postage blogs contain a wealth of information about franking mail. We also have a page that answers even more questions about decertification. If you can’t find what you need, or want to discuss your options, just get in touch.  

Anthony Coo

Anthony Coo

Head of Product Marketing, UK & Ireland

Anthony manages the product marketing division in the UK and Ireland. He has over 13 years’ experience of successfully launching and managing solutions in life. His teams’ product portfolio helps organisations manage their communications both physical and digital, streamline complex processes, and ensure the inbound and outbound solution meets market needs of now and the future.

Related Resources

[Webinar Replay] High-volume mail production with sensitive documents
Webinar

[Webinar Replay] High-volume mail production with sensitive documents

Communications experts Sof Tsigarides and Theodor Theodorou will demonstrate how your organisation can achieve these goals in this webinar that went live on Thursday, the 21st...

Thumbnail image of a brochure
White Paper

Retailisation in Insurance

Service providers, financial services, and insurance companies are looking to leading experience providers, like retailers and tech companies to provide the inspiration and examples for how to meet...
Channelling your customers communications thumbnail
Webinar

[Webinar Replay] Channelling Your Customers' Communication Preferences in 2022

How do your customers like to receive important communications? Email? SMS? Postbox? The fact is, customer channel preferences are changing rapidly. They are changing often and they vary by...
Thumbnail image showing Inspire Journey Infographic
Infographic

Inspire Journey: how it works

Inspire Journey is a customer journey mapping solution comprised of strategic cloud-based capabilities that work together to leverage insights into actionable, exceptional customer experience. 
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate