Around the globe, COVID-19 has forced retailers to reevaluate their e-commerce and brick-and-mortar store delivery organisation. As retailers globally close their doors to the public, opting for an improved and seamless online experience for customers; instead, shops are finding themselves more reliant on modern technology to ensure business continuity. However, many retailers who were not so quick at implementing modern delivery solutions, such as contactless click-and-collect services, before the crisis began, have found themselves forced to quickly overhaul their workflow to meet the new demands and delivery requirements.

To create a seamless shopping process for customers during and after the pandemic, retailers require the appropriate technology to continue to fuel business growth that provides both a modern and personalised online and in-store experience. As more and more people continue to tap into e-commerce shopping to receive the items they need, it goes without saying that they will move many of their previous offline purchases online after the crisis has subsided. As such, it is critical that retailers start planning today for the post COVID-19 world to ensure they are able to meet the demands of their customers.

New shopping behaviour

The impact that the COVID-19 pandemic has had on customer shopping trends has become more evident over these last months, as stores and customers globally are adapting to new governmental regulations. Consumers are now exploring and experiencing new ways of shopping online and  are slowly converting their typical in-store shopping habits to the digital marketplace. On a global level, there has been a 20% increase in digital commerce, with shopper spend up by 4%, with an online traffic growth of 16%.

As consumers pivot to online ordering for their goods, businesses are working to optimise their e-commerce channels and advance their existing services to customers. Retailers around the globe are investing in logistics and contactless customer delivery offerings, such as click-and-collect, as there is expected to be a significant influx in online shoppers after the crisis is over. Businesses must ‘strike while the iron is hot’ to ensure they have the solutions in place to mitigate risk, and meet the needs of their customers.

Parcel lockers:

Parcel lockers enable modern businesses to meet the higher parcel delivery, collection and return volumes long past the end of the pandemic via an automated, self-service locker solution.

Parcel lockers create a streamlined package pick-up and drop-off (PUDO) process that is engaging for customers, saves time and cuts costs. In addition, parcel lockers drive additional in-store purchases and increase foot traffic as customers stay to browse when coming to retrieve their parcels.

For a more health-conscious world, it is important to note the efficiency that comes with parcel lockers, as package collection from a locker takes only seconds, ensuring no long lines or large crowds in one place to retrieve their parcel. Additionally, parcel lockers can offer a contactless parcel retrieval workflow, which limits the amount of physical contact between the locker and customers. You can visualise this process below.

contactless

Quadient Parcel Lockers and you

Find out more about how Quadient Parcel Locker Solutions work and what they could do for you and your business by clicking here.

Alexandrea Purvis

Alexandrea Purvis

Content Marketing Specialist- Parcel Locker Solutions

Alexandrea Purvis is the Content Marketing Specialist for Parcel Locker Solutions at Quadient, responsible for the development and execution of Quadient's global content strategy for Parcel Locker Solutions. Alexandrea has more than 5 years of experience in the technology industry and has created and implemented key marketing strategies that are engaging and increase brand awareness around parcel lockers. Alexandrea holds a B.A. from the University of Central Florida and an M.A. from Lille 1 University of Science and Technology. 

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