Intelligent parcel lockers are an innovative solution that alleviates some of the key pain points industries face due to increased deliveries from the growing e-commerce market. E-commerce has evolved how consumers purchase their items, creating a new standard in customer experience and convenience.

However, the innovation behind parcel lockers does not stop only with delivery and return automation. Parcel lockers are now being integrated to help create unique customer experiences while optimising operations. Below, we look at some of the innovative ways healthcare institutions are leveraging intelligent parcel lockers outside of parcel delivery.

1. A contemporary blueprint to healthcare services

Across all sectors, organisations are changing the way they work to be more efficient by integrating technology for a secure and cost-effective process. In healthcare, a common point of interaction occurs when people come together to collect or deliver items. Maintaining distance creates a challenge for these two-way exchanges, which is why clinics and hospitals are turning to smart solutions, such as parcel lockers, to provide greater control over these interactions.

Parcel lockers enable healthcare organisations to reduce person-to-person contact while still providing an efficient way for patients to engage within the healthcare system. Intelligent lockers help streamline heavily resource-dependent processes by creating an exchange hub for various applications, such as issuing testing kits to patients or distributing medications.

2. Testing kit drop-off and collection

As healthcare organisations establish new routines that enable social distancing, secure lockers can be implemented to collect and drop off patient samples in a streamlined manner. The locker acts as an exchange hub when issuing testing kits and collecting the returned kits or samples from patients.

3. Medication retrieval

Parcel lockers can help in the distribution of patient medication at hospitals or in pharmacies. The intelligent locker creates an automated and contactless process whereby a doctor, nurse, or pharmacist delivers the medicine into a parcel locker, triggering a notification to the patient that informs them of their prescription's availability. The patient can then retrieve their items at their convenience, improving the customer experience, decreasing unnecessary physical contact with others, and increasing staff productivity.

Quadient Parcel Lockers

If you’re interested in learning more about the unique ways parcel lockers can help your business or healthcare facility, contact us today.

Download a complimentary copy of our white paper “Secure lockers in healthcare settings” 

Download healthcare whitepaper

 

Alexandrea Purvis

Alexandrea Purvis

Content Marketing Specialist- Parcel Locker Solutions

Alexandrea Purvis is the Content Marketing Specialist for Parcel Locker Solutions at Quadient, responsible for the development and execution of Quadient's global content strategy for Parcel Locker Solutions. Alexandrea has more than 5 years of experience in the technology industry and has created and implemented key marketing strategies that are engaging and increase brand awareness around parcel lockers. Alexandrea holds a B.A. from the University of Central Florida and an M.A. from Lille 1 University of Science and Technology. 

Related Resources

UKAA-WEBINAR-RECORDING
Webinar

WEBINAR REPLAY: How has the pandemic impacted the future of apartment living?

The pandemic changed many things for apartment living. In this webinar, we discuss the future of apartment living, and what that means for residents, developers and building...

Forrester report CCM
Analyst Report

Forrester Report: Enterprises Need a New Architecture to Manage Communications

In this complimentary report, Forrester builds a compelling case for why enterprises need a new architecture to manage customer communications going forward.
groov pin case study
Case Study

Quadient's hybrid mail solution helps manufacturer optimise outbound document process

Groov-Pin Corp.
frederick county schools case study
Case Study

School district adapts to remote learning challenges with Impress Distribute

Frederick County Public Schools is the 20th largest of 132 school divisions in Virginia serving approximately 14,000 students. FCPS manages 23 sites, including 12 elementary schools, four middle...
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate