Frequently Asked Questions
Your franking machine needs to be loaded with credit before you can frank and send your post. As banks can’t send money straight to a franking machine, Quadient provides every customer with a free Credifon account to make it easy for you to manage your postage credit. For more information on how Credifon works, please click here to watch a short video.
There are many ways you can top up your machine, the easiest way to manage your postage payments is by direct debit. To download a direct debit mandate please click here. To make an emergency credit or debit card payment please log into your MyQuadient account, go to ‘My account’ and then select `Manage my postage and top up’ or use this link: www.myneopost.co.uk/make-payment. Please note, we are not able to accept card payments over the telephone with a member of the team due to PCI compliance as all of our calls are recorded.
For BACS or CHAPS payments:
In an effort to make it even easier to do business with Quadient, we have consolidated our bank accounts so that our customers can pay using one set of details and we will allocate the payments for you. Our other bank accounts will remain active so you can continue to pay into those if you prefer.
Please remember to quote your Credifon account number and send a remittance with your payment information on, you can do this here.
Quadient UK Limited
3rd Floor Press Centre,
14 East Bay Lane,
Quadient UK Limited
Sort code: 40-05-20
Account number: 71884301
In the unlikely event that your account is ever put on hold you may need to take action to be able to access your postage credit.
Click here for our simple guide to why your account might be on hold and how to resolve this.
Need a copy statement? You can view and download statements of your Credifon postage account in our online portal MyQuadient. Once you have logged in, just select 'Manage my postage and top up' from the 'My Account' section.
If your bank details or company name changes in any way, we need to be notified immediately or delays may occur with your Direct Debit. This means that you may not be able to use your franking machine when you need to.
Click here to download a copy of the Direct Debit Mandate to update your details
Your postage account number (also called reference number) is located on any Credifon or NeoFunds statement from Quadient, click here to see an example of where to find it.
In your MyQuadient account you can set up an email alert for a low Credifon balance, click here to log in. Just select 'Manage my postage and top up' from the 'My Account' section of the dashboard, and then select 'Email alerts' from the administration box on the right hand side.
You can access receipts for any card payments made for postage in our online portal MyQuadient. Once you have logged in, please select 'Manage my postage and top up' from the 'My Account' section. Your receipt will be in the card payment section of the administration box on the right hand side.
There is no VAT to pay on postage payments made to Quadient, however some Royal Mail services do have VAT applied. You will receive a VAT invoice from Royal Mail if you use any of these services.
Please click here to chat to Nina, our Virtual assistant who can help you top up your franking machine with more postage credit.
There is no minimum amount when you make a payment into your Credifon account but the credit will then need to be downloaded onto your franking machine.
If your machine is one of the following models, the minimum recrediting amount is £10: IJ25, IS-200 series (IS-240, IS-280), Autostamp.
For all other machine models the minimum recrediting amount is £50. You can then increase this in increments of £10, for example £60, £70, etc.
If you make a card payment for your postage online this should show on your account within 10 minutes. You will then need to load the credit onto your franking machine.
If you recently paid by BACS this can take up to 3 days to reach your Credifon (postage) account. You can send us a remittance advice for a payment you've already made here.
If you would prefer to pay for your postage in arrears, you will need to email us at email@example.com. We will then send you a neoFunds agreement that you will need to complete and return to us, once we have received your completed agreement we will set up your new account within 3 working days.
**neoFunds accounts are subject to credit checks and eligibility