Change of Address

If you have changed address or company name or you are planning to, please let us know as soon as possible. This is quick and easy to do from your MyQuadient account, just log in here, or you can register if you haven’t already done so. When you have logged in, then select on ‘Manage My Details’’ tile. Once you submit this we'll update our records within 5 days and send you an email to confirm.

It’s very important to let us know you have moved. Not only does it make sure that you continue to receive important communication from Quadient, it allows us to update your Royal Mail franking licence as per your conditions with Royal Mail. You can find out more about this here.

A postmark shows the area that your machine is located in. You can only post your items from this area and it must be updated when you change address. If you have a Mailmark machine this information is contained in the bar code.

If you have a desktop franking machine, this can be moved without assistance from Quadient. If you have a larger system with different components (or a machine with an i-weigh attached), an engineer can be booked to help transport and reassemble the machine for a small cost. To arrange this please call the technical support team on 0845 880 0000*.
 

*Calls to this number cost 5p per minute plus your telephone providers access charge

Our NeoSlogan service offers an extensive free library of images in a wide range of categories and the ability to design a custom image or return address in three easy steps. If you have an IS or IN range machine, this is the way to order your new return address.
 

If you have an older IJ range machine, please call 0333 2070735* or email slogans@neopost.co.uk.
 

*Calls to this number cost 5p per minute plus your telephone providers access charge

computer screen with globe icon

MyQuadient

MyQuadient

Sign up or log back in to your customer portal.

Sign In
conversation bubbles icon

Chat to Us

Chat to Us

Chat to our virtual assistant or chat to us through Live Chat.

Start Chat
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate