Parcel Pending FAQ's for Commercial Property
- Reduce on-site staff time spent sorting, organising, contacting recipients and delivering packages
- Allow them to focus on other business-related functions
- Reduce the company risk of accepting and possible misplacement of packages
- Give employees the convenience of picking up their packages when it is best for them (even outside of mailroom hours)
Typically, we recommend email and or text messages for notification, but commercial properties will be able to customise this based on their preferences.
Absolutely! Mail can also be efficiently distributed using Parcel Pending lockers.
Depending on the location, this may either be completed by the courier or the on-site staff. We will work with you and the couriers to collaborate on the best process focusing on the reduction of on-staff efforts in package management.
Initially, it is estimated to take 15 to 20 seconds to place a package in the locker.
Quadient provides a specialised portal for management staff including real-time metrics and tools to maintain oversight of the system.
We do not recommend charging a fee for associate usage of the system at company properties.
Commercial property management firms may choose to incorporate the fee in the rent or utilities to their clients.
Quadient can assist with signing up all associates and tenants by providing marketing literature to support signup.
Parcel Pending smart locker systems are designed to meet requirements for disabled people. Some of the features on our system include keypads, voice-activated kiosk notices and locker height accessibility.
Typically, we recommend allowing 3 days for pick up. However, this is customisable based on the property’s preference.
Note that associates or tenants can go on “vacation mode” if they are away from the office for a longer period of time.
Yes, a reminder is automatically sent daily until the associate or tenant picks up their package.
Your associates and management staff can contact Quadient directly and we will assist them in retrieving the package.
Our team will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic troubleshooting. We will provide ongoing support for your staff as needed.
Quadient will work directly with your team to design a locker layout based on your current need and projected growth of package deliveries. We are research-driven and work hard to provide an appropriate locker configuration when we install the system.
Our Quadient team specialises in recommending locker configurations for your space. Our unique design allows for properties to easily added to an existing configuration.
Yes, the Parcel Pending kiosk can request a signature when the package is picked up. The individual will be prompted to sign on the screen.
Quadient lockers require a regular electrical connection and an Ethernet line. If Ethernet line cannot be provided, we may propose you a wireless cellular connectivity option; this option requires you to provide the SIM card with a data plan.
Absolutely! Quadient will propose you a 3rd party specialist to wrap your locker units.