Parcel Pending FAQ's for Property Managers
Parcel Pending is dedicated to ensuring the security of resident credit card information. We are partnered with Stripe as our credit card processor, as they are one of the best in the industry and support some of the largest online websites. Stripe is committed to safeguarding customer information and combating fraud and adheres to both strict internal security policies and industry security initiatives. Parcel Pending does not store resident’s credit card information.
Multiple accounts can be created per apartment number. In this situation, each roommate would create their own account.
Dependant on the terms set out for your property credit card information may be required if your property has set out fees for using the smart parcel locker system. If fees are charged then accounts will be required to have one credit card on file; however, every person who lives in the apartment and is on that account does NOT need to enter their credit card information. For example, if you are the primary person on the account you can add other occupants to your account. All those occupants would NOT need to provide their own credit information to receive packages in the apartment. However, all residents and occupants included in each account will be billed to the credit card on file for that account so make sure you remind everyone to pick their packages up on time.
A resident can simply log in to https://uk.parcelpending.com and set her/his Vacation dates using the “Vacation” menu item.
To ensure no interruptions or delays in deliveries, all residents should sign up.
- Residents can shop anywhere online and provide their home address and unit number for shipping
- The courier delivers the package into the smart Locker System
- The resident is instantly notified via email and/or text message of their delivery along with a unique access code
- The resident enters their access code into the locker and retrieves her/his package