Improve the moments that matter:
Statements, email, SMS, digital onboarding, mobile and web content, complex documents
Generate content that is
Managed by business users, guided by approval processes, mobile and digital-ready
Create communications that are:
Personalised, compliant, omnichannel, guided by customer journey mapping
Activate your business, captivate your customers
From retail to commercial and wealth management, Quadient's portfolio of industry-leading Customer Experience Management (CXM) solutions help Financial Services organisations create a nimble, effective, and unified customer communications infrastructure to deliver a complete omnichannel customer experience that spans the entire customer journey.
Celent Model Bank Award Winner
Bank of Montreal: Digital Transformation in Personal Banking
One platform, unlimited channels
Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, allows you to create and deliver personalised, compliant customer communications across all channels, from one centralised hub.
The foundation of Quadient Inspire is in the simple and rapid integration with your existing IT systems, with a highly advanced purpose-built layer to smooth the transition of information between solutions, saving precious IT effort and months of project time in analysing and reworking existing data feeds and files.
Celent Model Bank Award Winner
Santander Bank UK: Taking Onboarding to the Next Level
Deploy your way, scale endlessly
Quadient understands that your deployment options are driven by your existing IT policies, not the demands of the technology companies that you do business with. Quadient Inspire offers flexible implementation options, including on-premise, hybrid, and cloud solutions to match your initial needs, internal policies and limitations, and ultimate business aspirations, regardless of the size of your organisation.
Migrate without pain
Working with Quadient Inspire isn’t just about the power of the new solutions you’ll receive, it’s about the easing the transition away from the old solutions you no longer need. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to the time-consuming problem of retiring legacy systems across all channels, saving thousands of person-hours and offering you previously unseen insights into your existing customer-facing communications.
Empower business users, reduce silos
Relieve the constant pressure on IT and meet consumer demands by empowering business users to make changes to customer communications quickly and easily in a safe, customisable, and controlled environment. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
Increase agility, reduce risk
Tired of lengthy email chains discussing potential content changes? Sick of bottlenecks caused by breakdowns in manual approval processes? Reduce compliance risk and improve efficiency by enabling compliance, legal, IT, and line-of-business teams to collaborate throughout the communications creation and approval process. Changes for all channels are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. The advanced and fully customisable approval technology in Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.
Elevate the customer experience, improve market share
Make onboarding quick and convenient with digital forms that are pre-populated with your customers’ data. Add dynamic elements to complex communications to make it simple for your customers to sort through important information with interactive charts, graphs, and sliders. Leverage customer data to position upsell and cross-sell promotions tailored to your customers’ unique needs.
Take action to improve the customer journey
With Quadient, a communication isn’t an endpoint, delivered as an isolated touchpoint without relevance to the rest of the experience. Quadient Customer Journey Mapping enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Customer experience teams can easily share feedback with business users directly through the tool, so improvements are made in real-time.
Powerful archival and retrieval for improved customer experience and compliance
Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.