Reduce costs, enhance communications and process efficiency
Improve the moments that matter:
Serve the public better with integrated and personalised multi-channel communications according to preference
Automate and centralise mailing processes, speed up document processing and manage incoming parcels
Save money on postage, archiving, labour. Migrate to digital communications.
Empower the business user, reduce silos
Reduce strain on IT by empowering business users to make simple content changes quickly and easily. With Quadient Inspire, business users may be given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure consistency and compliance.
Quadient Inspire’s synchronized omnichannel preview then enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
One platform, unlimited channels.
Quadient Inspire enables you to deliver personalised, compliant constituent communications across all channels, from one centralised platform. It facilitates collaboration, integration, and connections that aren’t possible with disconnected project or channel-based approaches.
By unifying your communications infrastructure, Quadient Inspire helps local, regional, and national agencies reduce costs and deliver additional timely communications to citizens.
Increase agility, reduce risk
Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of-business teams to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.
Improve citizen satisfaction
Clear, concise communications
Reduce inbound call volumes by making statement information and citizen correspondence easy-to-understand with interactive charts, graphs, and sliders. When appropriate, combine documents into one communication to take advantage of postal savings.
Make enrollment in new programs and services quick and convenient with digital forms that are pre-populated with constituent data and include eSignature capabilities. Encourage citizens to move to fully trackable electronic communications to save printing and postage costs.
"Child Support Enforcement Systems: How to Improve Program Performance"
Decrease costs of servicing constituents
The ability to orchestrate the delivery of communications across channels – from mobile to email, SMS and print – maximizes the migration of communications to digital channels, while ensuring deliverability. Combined, these capabilities represent significant cost savings for government agencies.
Step up your mobile game
Personalised mobile and web content can be extremely costly to develop and maintain, as it is often done manually. Quadient Digital Advantage Suite enables you to create responsive, interactive, regulatory compliant, and highly individualized mobile and web experiences quickly and easily from one intuitive interface.
Speed digital transformation
Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options, including on-premise, hybrid, and cloud solutions. Leverage existing templates, archived content, and data from your core systems to create highly personalised, timely, and accurate communications across all channels.
Powerful archive and retrieval for improved citizen experience
Meet today’s compliance standards and improve the experience by providing both constituents and employees with quick access to historical documents and data across all channels. Drive web traffic, and reduce call volumes by empowering citizens to securely access their statements and correspondence through your web portal, on the device of their choice.
Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM
Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.