Improve customer touchpoints

Improve the moments that matter:

Statements, email & SMS, mobile and web content, customer correspondence

Omnichannel communications

Generate content that is:

Managed by business users, governed by approval processes, mobile and digital ready

Improve communications

Create communications that are:

Personalised, compliant, omni-channel, guided by customer journey mapping

Omnichannel preview

One platform, unlimited channels

Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, enables telecommunications organisations to create and deliver personalised, compliant customer communications across all channels, from one centralised hub.

Speed digital transformation

Speed digital transformation

With Quadient Inspire, you have the ability to create more robust, dynamic and business-driven communications than ever before – without incurring huge costs to replace existing systems. Our solutions integrate with your existing technology infrastructure and offer flexible implementation options, including on-premise, hybrid, and cloud. Our powerful migration technology, InspireXpress makes the process of retiring legacy CCM systems fast and easy.

Complimentary white paper
Top CX Challenges and Solutions for the Telco Industry 

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empower business users to create communications

Empower business users, reduce silos

Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of-business teams to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.

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Elevate your customer experience, improve customer satisfaction

Improve customer communications

Reduce in-bound call volumes 
Reduce call volumes by making statements easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate usage information. Consolidate statements for various services to take advantage of postal savings. 

Personalised interactive communications 
Enable your CSR’s to create personalised customer correspondence by putting approved templates at their fingertips. 

Up-sell, cross-sell 
Create personalised offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to promote annual maintenance plans and new equipment. 

Digital onboarding 
Make onboarding quick and convenient with digital forms that are pre-populated with your customers’ data, and integrated eSignature capabilities. 

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Reduce compliance risk

Increase agility, reduce risk

Reduce compliance risk and improve operational efficiency by enabling various departments throughout your organisation to collaborate throughout the communications creation and approval process. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.

 

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Customer journey map

Take action to improve the customer journey

Quadient Customer Journey Mapping enables you to connect all customer-facing communications to a customer journey map, ensuring every communication project is accountable to your CX strategy at the highest level. Cross-functional teams easily share feedback directly through the tool, so improvements can be made in real-time.

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archive and retrieve communications

Powerful archival and retrieval for improved customer experience

Meet today’s compliance standards and improve CX by providing both customers and employees with quick access to historical documents and data across all channels. Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements and correspondence through your web portal, on the device of their choice.

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review layout
review layout
 

Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate