Transforming the way utilities connect with their customers.
Improve the moments that matter:
Bills, email & SMS, mobile and web content, program enrolment, correspondence
Generate content that is:
Managed by business users, mobile and digital ready
Create customer communications that are:
Personalised, compliant, omnichannel, guided by customer journey mapping
One platform, unlimited channels
Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, enables utilities to create and deliver personalised, compliant customer communications across all channels, from one centralised hub.
Speed digital transformation
With Quadient Inspire, you have the ability to create more robust, dynamic and business-driven communications than ever before – without incurring huge costs to replace existing systems. Our solutions integrate with your existing technology infrastructure, including any utility CIS, and offer flexible implementation options, including on-premise, hybrid, and cloud. Our powerful migration technology, InspireXpress makes the process fast and easy.
Empower business users, reduce silos
Reduce strain on IT and meet consumer demands by empowering your business users to make content changes to customer communications quickly and easily. Quadient Inspire’s synchronised omni-channel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
Improve customer satisfaction and delight regulators
Clear, concise communications with a centralised platform for all utility correspondence
Turn static utility bills and under-performing outage notifications into mind-blowing dynamic communications, through a single unified platform. Reduce call volumes by making utility bills easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate usage information.
Drive engagement in utility programs
Improve customer engagement and enrolment levels in utility programs while cutting communication costs at the same time. Create a highly engaged customer base and increase participation in energy efficiency, water conservation and e-bill paperless programs with tailored mobile push notifications, SMS updates, and email communications.
Create personalised offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to promote annual maintenance plans and new equipment.
Increase agility, reduce risk
Reduce compliance risk and improve operational efficiency by enabling various departments throughout your organisation to collaborate throughout the communications creation and approval process. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.
Complimentary White Paper: "The Future of Customer Experience in the Energy Industry"
Take action to improve the customer journey
Quadient Customer Journey Mapping enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.
Powerful utility customer communications archival & retrieval tools
Meet today’s compliance standards and improve CX by providing both customers and employees with quick access to historical documents and data across all channels. Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements and correspondence through your web portal, on the device of their choice.
Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM
Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.