Benefits of MailManager

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Quicken Response Times

Share mail information with backend systems, special Urgent Action item queues and define "hold ", "forward ", "query " and "delete " items for classification.

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Cope with Greater Mail Volumes

Processes documents from various channels and mediums, zero manual handling costs, distinguishes between "destroy", "duplicate" and "route".

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Organise Before Sending

Map information back to pre-existing case and supplier files, forwards and escalates further up the decision chain and extracts customer id, reference number and account details.

MailManager Features

1005 Transaction Visibility

1005 Transaction Visibility

With MailManager you can view the progress of work queues, process times, exceptions or other KPIs on dashboards. They can be customised for different departments or people.

Everyone can focus on their own KPIs. Managers have great visibility and can monitor how many items are processed in a day, which team raises maximum exceptions or how long it takes to process certain items.

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Sped-up Exception Handling

Faster Exception Handling

MailManager reduces the occurrence of exceptions however if they do occur you can handle them with a click. MailManager allows you to examine all information related to an exception, forward for follow up action, escalate or simply query it. The tool is customisable and allows you to define a response in case an exception arises.

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Granular Labelling

Granular Labelling

MailManager stores an electronic copy of each document in a structured repository along with description of the document. It identifies document type and classifies them (as invoices, mail items, correspondence letters, order forms or any other pre-set transaction type). Mail Manager also allocates the document to one or multiple people for further action.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate