Benefits of MailManager
Quicken Response Times
Share mail information with backend systems, special Urgent Action item queues and define "hold ", "forward ", "query " and "delete " items for classification.
Cope with Greater Mail Volumes
Processes documents from various channels and mediums, zero manual handling costs, distinguishes between "destroy", "duplicate" and "route".
Organise Before Sending
Map information back to pre-existing case and supplier files, forwards and escalates further up the decision chain and extracts customer id, reference number and account details.
1005 Transaction Visibility
With MailManager you can view the progress of work queues, process times, exceptions or other KPIs on dashboards. They can be customised for different departments or people.
Everyone can focus on their own KPIs. Managers have great visibility and can monitor how many items are processed in a day, which team raises maximum exceptions or how long it takes to process certain items.
Faster Exception Handling
MailManager reduces the occurrence of exceptions however if they do occur you can handle them with a click. MailManager allows you to examine all information related to an exception, forward for follow up action, escalate or simply query it. The tool is customisable and allows you to define a response in case an exception arises.
MailManager stores an electronic copy of each document in a structured repository along with description of the document. It identifies document type and classifies them (as invoices, mail items, correspondence letters, order forms or any other pre-set transaction type). Mail Manager also allocates the document to one or multiple people for further action.