Benefits of Kofax Monitor

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Inspire Stakeholder Confidence

Consistently deliver SLAs, generate activity reports for measurable proof and objective compliance and service-level checking.

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Analyse Operations Levels

Customise benchmarks and standards for evaluation, track capture app availability and track resource performance over time with historical data.

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Reduce IT Costs

Increase customer satisfaction via real-time management, improve service delivery with reports and timing benchmarks and solve problems proactively with automated detection and rules.

Kofax Monitor Features

System heath assessments

System heath assessments

Kofax Monitor enables you to access data displayed that is displayed in graphical dashboards. Technical and non-technical staff can quickly review a range of indicators on capture system health.

Coverage includes both system components and service viability and generates real-time data on operational throughput, including items such as module volume, batch volume and batch processing time with additional breakdowns.

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Problem diagnostics and resolution

Problem diagnostics and resolution

With Kofax Monitor, support staff receive concise error reports, allowing them to respond promptly and proactively with the required solution.

This can help reduce help desk call volumes and avoids unstructured troubleshooting approaches. In some cases, the Kofax Monitor software can resolve certain errors without the need for manual intervention using a set of predefined actions.

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An integrated user-friendly database

An integrated user-friendly database

The graphical interface also makes it easy to setup your monitoring systems. Pre-defined and secure wizards mine for user events and application changes in the SQL or Oracle database.

This allows you to create more monitors or fine-tune the ones you already have via Monitor's visual interface. Monitor is connected via IIS, the Windows Web Server platform.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate