Birmingham City Council: Quadient Cheques Processing

thumbnail

Birmingham City Council runs housing, leisure, business, health, social, transport, education libraries, planning, environmental, parks and civic services for a population of around 1 million people across 40 wards.

In the post Birmingham City Council receives a steady influx of cheques accompanying Giros (for Council Tax payments), Business Rates Statements and permit requests. They also receive emails with invoice attachments. The council was finding that an ever-increasing volume of payments coming in was putting pressure on staff to process them in a timely fashion. With each cheque needing to be scanned before it could be processed and banked, the Finance department were relying on old scanners to create scan-to-archive only image files.

Download the full case study to find out how Quadient was able to help.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate