NEW LOOK - EMPLOYEE FILES SUCCESS STORY

Quadient provides New Look with a centralised digital HR records solution featuring a powerful relational database

new look

Founded in 1969, New Look has grown from a single store to become a dynamic, international, multichannel retail brand with a unique value-fashion offer in apparel, footwear and accessories for women, men and teenage girls. The New Look Group has over 800 stores across the globe in 21 countries, and their estate of 650 UK stores places New Look in immediate reach of the majority of the British population.

THE CHALLENGE

New Look wanted to improve visibility of HR records and make it easier to audit employee documents and guarantee compliance. A new robust document management system was required to accomplish these goals.

THE SOLUTION

Quadient implemented a solution that allows New Look to have complete visibility of document status in each employee file, accessible by 60 HR team members. 18,000 existing employee files were scanned into the tailored FileStore document management system, which DCS continues to scan files into on a daily basis on receipt from New Look. Reports can be run by HR staff to determine what information is awaited or missing from employee records. This combination of outsourced service and dedicated FileStore access brings ease of compliance to the organisation's HR function.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate