ServiceRocket is focused on helping customers get the most out of their software. ServiceRocket provides a variety of solutions ranging from the award-winning Lerndot LMS for customer education, through to global managed services, apps, and consulting services.
ServiceRocket were managing the finances of their global business through a small, two person team. They did not have the capability to provide 24-hour coverage and the collections process was time-intensive. This amounted to a substandard customer experience which did not match the company’s leading reputation. A change was needed - and fast.
YayPay by Quadient empowered ServiceRocket’s lean AR team to scale quickly and effectively manage the global company’s AR operations. Through automating collections workflow, the team’s efficiency skyrocketed and a systematic approach was established. Set processes and improved data transparency transformed the customer experience.
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