Customer communication assessment guide: Update and upgrade outbound document processes

How to go from a manual process to multi-channel delivery in four steps

customer communications

According to a 2021 report by Keypoint Intelligence, 58% of companies surveyed have changed how their company sends customer communications by adopting document automation tools and enabling multi-channel delivery.  Manual document processes hinder your ability to remain agile, flexible, and competitive. Automating helps future-proof your business and gives you the digital dexterity to compete in today's highly fluctuating and ever-evolving business environment. 

But where do you begin? In our guide we examine: 

  • How small to medium businesses are implementing new technology to manage customer preferences
  • The four stages of customer communication management and associated characteristics
  • How to evolve from a manual document process to your desired digital state 

The customer communication assessment guide will help you map your current capabilities against a set of best practices for each consecutive level of maturity, help you visualise next steps, and establish goals to stay on target. Learn how to create a roadmap to transform your customer communication process.

Download the eBook now. 

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate