Customer communication assessment guide: Update and upgrade outbound document processes
How to go from a manual process to multi-channel delivery in four steps
According to a 2021 report by Keypoint Intelligence, 58% of companies surveyed have changed how their company sends customer communications by adopting document automation tools and enabling multi-channel delivery. Manual document processes hinder your ability to remain agile, flexible, and competitive. Automating helps future-proof your business and gives you the digital dexterity to compete in today's highly fluctuating and ever-evolving business environment.
But where do you begin? In our guide we examine:
- How small to medium businesses are implementing new technology to manage customer preferences
- The four stages of customer communication management and associated characteristics
- How to evolve from a manual document process to your desired digital state
The customer communication assessment guide will help you map your current capabilities against a set of best practices for each consecutive level of maturity, help you visualise next steps, and establish goals to stay on target. Learn how to create a roadmap to transform your customer communication process.
Download the eBook now.