From Software to Services: Part I

The evolution of CCM to cloud-based customer communications

the evolution of CCM to cloud-based CXM customer communications

The evolution of CCM to CXM has accelerated over the past year. Today, there’s a general consensus by CCM industry followers that we've reached a tipping point with modern, cloud-based platforms overtaking on-prem deployments as the customer communications and experience solutions of the future. 

From Software to Services, is a white paper series produced in partnership with Aspire diving into how communications-as-a-service, or CaaS, will fundamentally disrupt the CCM industry for years to come. 

In the first instalment, Aspire’s CCM experts explain why businesses must deploy microservices as a managed service to secure a CX-driven future through agile customer communications. You’ll also learn about the latest advances in CCM cloud computing and explore the market’s ongoing transition to containerisation.

Key Takeaways 

 

  1. CaaS solutions offer a range of benefits including deployment flexibility, compliance and security, faster time-to-value, and lower operational costs. 

 

  1. Shifting to a modern CaaS solution enables enterprises to quickly and easily build new CX solutions, providing a faster, more agile way to deliver innovation and better customer value. 

 

  1. CaaS is not just for enterprises - it is useful for service providers developing innovative customer engagement solutions so that they can sell on wider business goals and outcomes. 

 

Interested to learn more about evolving to the cloud? Download the complimentary white paper today.

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate