The infrastructure required to generate critical customer communications is complex and imposing. If you take an inventory of the systems you use to engage your customers, you will find many redundancies. Every redundant communication system exponentially increases your costs in terms of duplicated staff, software maintenance, infrastructure, and operational costs. This not only hurts your bottom line and your agility but – more importantly – it leads to a fractured and poor customer experience.
You know you want to improve the customer experience, but you may believe your existing infrastructure is too complex and fragmented to fix. The mere mention of system migration strikes fear into the hearts of many of the stakeholders who depend on you.
It doesn’t have to.
With Quadient InspireXpress, many leading enterprises have completed communication transformation projects faster than they believed possible. Not only have they improved the quality of their communications, but they have improved their ability to respond quickly to business and consumer needs by accelerating the design, approval, and deployment processes. Their transformed customer communications portfolio now runs on a unified, omnichannel platform with fewer components, making it easier to communicate well with their customers.
Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience. Our powerful migration tools and proven methodologies apply artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.
Download the brochure to learn more.