The Future of Customer Experience in the Energy Industry

New digital opportunities are evolving for utility companies to redefine services and build deeper customer relationships

The Future of Customer Experience in the Energy Industry

Digital transformation, changing regulations, and new industry structure are all impacting the traditional utility model. With the new world unfolding, digital opportunities are opening for utility companies to redefine products and services, support decentralised energy production, and build deeper customer relationships by moving from an energy asset-based focused to a more customer-centric focus.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate