Royal Mail Decertification

Is Royal Mail Decertification affecting your franking machine?

From January 1st, 2023, Royal Mail will no longer accept the use of non-Mailmark franking machines, such as the traditional town and crown franking. Click here to know more about what this means for your business.

Quadient utilises its own CXM portfolio to win over talent

Quadient HR Case Study

Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow.

HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalised, automated communications leveraging customer journey mapping and emotion scoring.

Using Inspire Journey, the Talent Acquisition team was able to identify pain points in the recruitment process, and then use Inspire Evolve to mitigate them. Inspire Evolve was also utilised to drastically reduce manual work for HR staff, saving time, speeding up processes, and improving accuracy in HR documents.

Download the full case study to learn more.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate