The retail energy marketplace, whether it be in deregulated states in the U.S. or open electric and gas markets in Europe and beyond, is becoming increasingly competitive every day. Energy suppliers, also known as ‘energy retailers,’ are scrambling for every advantage.
Energy suppliers are seeking onboarding processes that automate signups, provide easy integration with third party systems, have the ability to customise targeted products and services on the fly, and easily connect and personalise documents and templates like energy contracts, terms and conditions, and real-time rate insertions. But all too often, paper-based and digital customer communications operate in disjoined parallel universes. These siloed systems and processes create fragmented messaging, operational inefficiencies and compliance risk.
For retail energy customer onboarding, it’s key to deliver the right message to the right customer at the right time. Quadient’s award-winning CCM platform, Inspire, transforms and unifies customer communications management, ensuring that your prospects and customers receive the format of communications they want, through their preferred channels – not only during onboarding enrolment, but throughout the customer lifecycle.
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