Webinar Replay: Elevating Your Community Experience to Meet Resident Demands

On Demand Webinar Replay

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Welcome! Don't worry if you missed our webinar, you can watch the replay at your own convenience at any time.

Tune in as our industry experts share insights on how make your residence a long-term investment.

We will outline major changes in the multifamily industry and describe what success will look like in 2022! Our panel will answer the big questions about which amenities, package delivery experience, its automation, security, and the state of residents’ preferences.

Other topics discussed:

  • What does a modern residence look like in 2022 and beyond?
  • How can you meet increasingly residents package delivery volumes?
  • Investing for the future…Where’s the biggest value and amenities that attract and retain good residents?
  • How can value-added services like parcel lockers help you combat the competition?

Our Speakers:

 Lesley Roberts

Lesley Roberts

Partner at Allsop Letting and Management

Lesley Roberts is President of the UKAA and a Partner at Allsop specialising in build to rent. With 15+ years of UK PRS experience, her expertise incorporates all facets of large-scale residential portfolio performance including product suitability, design, lettings, management, operations and strategic asset management. She has contributed to both the British Property Federation (BPF) and Urban Land Institute (ULI), having toured the US studying their multi-family model and heavily involved with the second edition of the ULI’s ‘Build to Rent Guide’. Lesley is an active member of Women in Property, supporter of Real Estate Balance and until recently Chair of Soho Housing Association.

Merrcy Moore

Merrcy Moore

EPM/Analyst for FPI Management

Merrcy Moore is an EPM/Analyst for FPI Management, which is the 4th largest in the nation. Merrcy has been in the property management industry for over 25 years. Her background has given her experience with an array of different communities. As an EPM she has directly overseen a portfolio from 1-16 communities ranging in type, size and location. Her ability to analyze data makes her a valued team member.

Josh Delzell

Josh Delzell

Ancillary Services Manager for Venterra Realty

Josh Delzell is the Ancillary Services Manager for Venterra Realty, an owner/operator of 70 communities and 20,000 units across 7 states in the US. He leads a team that is responsible for driving NOI growth through the development, implementation, and management of ancillary services and amenities. Since late 2018 his team has implemented package locker systems at 55 communities.

Colleen Lambros

Colleen Lambros

CMO, Parcel Pending by Quadient

Colleen Lambros, CMO, Parcel Pending by Quadient, is regarded by many as the leading “multifamily experience and branding expert.” She has over 20 years of multifamily industry experience, previously leading The Irvine Company’s Sales, Leasing, Training, Marketing and Communications teams, in addition to serving as the Group Senior Vice President. Selected as a Housing Wire Woman of Influence in 2018 and a 2017 Vanguard Recipient, she is known for her dynamic and collaborative leadership style, and her proven track record with helping communities exceed their goals and objectives.

 Jon Hammond

Jon Hammond

Parcel Locker Solution Sales, Quadient UK & Ireland

Head of Real Estate, Parcel Locker Solution Sales, Quadient UK & Ireland Jon Hammond has 20 years’ experience of launching smart technology and SaaS services into the UK&I market. Jon has worked with developers and operators across all asset classes and at all build and operation stages. He regularly blogs and speaks on issues around the last inch delivery conundrum.

Gerard Aze

Gerard Aze

VP of Product Marketing for Parcel Locker Solutions at Quadient

Gerard Aze is VP of Product Marketing for Parcel Locker Solutions at Quadient, for the Commercial, Higher Education and Multifamily sectors. Gerard has worked in digital technology for logistics providers for 25 years. He has extensive knowledge of the multiple technologies utilized by logistics professionals, and other businesses for package management. In addition, he has a vast experience in smart locker solutions and package tracking solutions.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate