Webinar replay: Why Journey Maps Are Not Enough – The Essential Next Steps

On-Demand Replay

Webinar replay: Why Journey Maps Are Not Enough – The Essential Next Steps

Listening to customers and staff to create journey maps that support your CX programme is a great start – but it’s not enough. To truly make a difference for your customers, operations, and bottom line, these insights must be brought to life and integrated into the day-to-day orchestration and delivery of the customer experience.  Most CX programmes are incorporating journey maps, but not all are seeing equal results.

In this webinar replay, you’ll learn about the practices and technology that separates top CX performers from others and hear secrets of the trade from leading journey map expert Jim Tincher, CCXP.

Added Bonus: The webinar replay will include an announcement of a new joint project supported by Quadient, Heart of the Customer, and CXPA.    

Register for the On-Demand Webinar Replay!

Presenters:

  Greg Melia

Greg Melia,

 CAE - CEO

 CXPA

 

Jim Tincher

  Jim Tincher,

  Founder, CEO and Journey Mapper in Chief, Heart of the Customer

  CCXP 

 

Andrew Stevens

   Andrew Stevens

   Product Marketing Lead

   Quadient

 

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate