Employees + Manual Processing = Happy, Engaged Employees?
Everyone has done it before. Whether you are now a top executive or just in the midst of your career. Can you guess what it is?
If you guessed that it is being a part of a manual mail process – you are right. Whether it was compiling a multi-sheet package for customers or a VIP packet for premier clients, the process is still the same. You take all of the mailing assets (lining them up in order of course) and then piece together each of the packets to be mailed out.
How did it make you feel to execute against this process? If you were in charge of the activity, how was company morale during the process? Is there a guarantee that all of the mailings were done correctly?
In today’s fast-paced environment, happy and engaged employees are essential to the success of any organization. It is challenging to remain competitive if employees are weighed down by repetitive and mundane manual tasks. Not to mention – the employees are not able to work on their projects if they are completing manual tasks.
These manual processes can also expose your organization to the potential risk of human error. (ie: missing account documentation or a person receiving someone else’s documents.)
- Key questions to think about in regards to manual mail processing:
- Are manual processes standing in the way of employee productivity?
- How does employee engagement impact the customer experience?
- What is the optimal scenario that will deliver the least amount of errors with the lowest impact?
- How can you empower and retain a modern workforce?
Find out insight on those key questions - make plans to attend the second webinar in the “Future of Mail” series on Tuesday, July 28th, at 11 AM EDT - Does automation improve employee engagement? Guest speaker Dr. Robert Albright of AIM Consulting presents his findings to a study that looks at levels of productivity and employee engagement scenarios.