Every day, external factors like evolving customer expectations, government mandates, and an increasingly remote workforce are adding more complexity to your outbound customer communication workflow.

If your business relies on outdated manual processes to send critical transactional documents, now more than ever is the time to invest in Quadient Impress.

An all-in-one document automation platform for small to medium-size businesses

Quadient Impress gives you complete control of your entire customer communication workflow enabling you to send transactional documents via any combination of channels - Print, Digital, or Outsourced. Whether you choose to support batch output from your back-office systems or generate individual communications from your desktop.

Designed for the modern business, which requires the ability to support both legacy systems and processes, Quadient Impress’ best-in-class suite of services provides organisations the agility to respond and adapt quickly to customer, regulatory and environmental demands. In fact, Quadient Impress applications helped many customers remain productive and keep their business flowing during the height of the recent COVID-19 crisis.

Easy to integrate – easy to use

The Quadient Impress platform includes powerful applications and services to help you support today’s needs and adapt to tomorrows changing requirements. Each application works independently or seamlessly together. The platform’s modular architecture allows you to configure your solution to meet your specific needs today, and easily evolve at your own pace as your business grows.

Among its many benefits, Quadient Impress streamlines processes to help you:

  • Improve employee productivity and engagement by reducing or eliminating manual tasks
  • Optimise operational costs while accelerating cash flow
  • Significantly increase the security and integrity of your documents
  • Create targeted, personalised communications that enhance customer experience
  • Maintain greater visibility over your document workflow 

quadient impress

Impress Automate is the automation layer behind most applications and services integrated into the Quadient Impress platform, helping you eliminate manual processes and decrease the time it takes to prepare outbound documents. Its intelligent bar code technology manages business rules to ensure when printed, that the right document always goes in the right envelope and is delivered to your customer’s preferred channel. With Impress Automate, communications may also be enhanced with targeted messaging to maximise impact and improve customer experience.

Impress Portal sends communications to your customer's own eco-friendly, branded, and secure document portal, making it easy for you to offer digital delivery as well as promote your corporate identity. Impress Portal replaces paper-based communications, saving you money on postage and supplies while speeding up document delivery to enable faster customer response. Documents are automatically stored in the customer’s portal for easy retrieval while providing you with greater visibility to ensure important documents promptly reach their intended recipient.

Impress Dispatch is ideal for organisations with an on-site and/or a remote workforce as it consolidates desktop communications prepared at multiple locations. It leverages your existing infrastructure by sending communications securely to your centralised mail production centre or your customer’s branded portal. A built-in approval process ensures communications are consistent and compliant.

If reducing or eliminating the task of managing mail sounds appealing, Quadient Impress offers an outsourced hybrid mail solution to handle the preparation and delivery of your business communications.  Users upload documents via a SaaS application to Quadient’s mail production facility that prints, sorts, stuffs, meters, and even delivers mail to the post office.

Quadient Impress is a sound, one-time investment that will have you and your employees spending more time innovating and less time administrating.

Solve today’s challenges and be ready for whatever tomorrow may bring knowing that your business-critical communications will continue to flow.

Intrigued by what Quadient Impress has to offer? Contact us here to schedule a demonstration.

Jeff McKenzie

Jeff McKenzie

Vice President, Global Product Marketing, Business Process Automation

Jeff McKenzie is Vice President Product Marketing, Business Process Automation with Quadient. Jeff oversees a team that delivers a tangible solution-oriented approach for common challenges encountered by mid-market customers. With more than 20 years of experience in sales and marketing in the hardware and software space, Jeff’s goal is to drive value with each customer engagement and ensure their success by helping clients make the connection between problem and solution to create a real and positive change in their organization.  

 

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