A Personal Note from Quadient's Sr. Product Marketing Manager (CXM) – Tami May    

The IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment is now available, and I am thrilled to announce that Quadient was once again named a Leader! You think this would get old, but it never does. In fact, it’s even more exciting following the pandemic turmoil and amid all  the new tech and customer trends impacting the Customer Communications Management (CCM) category.

First, thank you.

Earning recognition as a Leader is no small feat—it takes a lot of hard work, a customer-first culture and the faith that our customers bestow in Quadient when they invest in our solutions. We are grateful for this validation of our roadmap, vision and work. 

I would like to personally thank our customers, partners and employees for their support. Without them, our success would not be possible. Each one of you had a choice in the solution you bought, the company you partnered with and the organisation you placed your future inand you chose Quadient, so thank you! 

Having worked in the CCM industry for more than 15 years, I’ve been impressed with Quadient’s “customer-first” culture during my time here. We treat our customers the way we would want to be treated. And it shows. That’s why 97% of customers would recommend us to a friend or colleague. 

“Quadient continues to invest in streamlining the implementation and migration experience for its new clients via migration tools and pre-built integrations, templates and content objects. Quadient University includes submissions by customers and partners, which are then certified by Quadient.” (IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022)

A thank you gift: complimentary access to IDC MarketScape.

It’s hard to put a price on the value of analyst reports. There’s a reason they cost thousands of dollars. Their release is the culmination of hundreds of hours of intense product scrutiny designed to highlight the strengths and challenges of solution offerings. Access to these reports can validate and inform investment decisions for companies looking to drive value, transform and stay competitive. 

Many companies anxiously await analyst reports to help them create vendor shortlists to include in RFPs for their most transformative projects. As a gesture of our thanks for your continued support, we are offering complimentary access to the IDC MarketScape report excerpt.

In the excerpt, you will discover that Quadient was named a Leader for three key strengths: 

  • Customer experience strategy 
  • Performance and scale
  • Implementation experience 

You will also learn why these factors are critical when assessing a potential CCM solution provider.

Customer Communications Management for today’s (and tomorrow's!) customers.

In a time of rapid change, it’s important to constantly evaluate your options. IDC MarketScape helps you select a vendor that responds to market trends, delivers flexible technology and powers amazing customer experiences with modern customer communications solutions.

"Customer communications management applications have been the hidden gem for providing connected and engaging customer experiences," says Marci Maddox, research director of IDC's Digital Experience Strategies program. CCM cut its teeth on generating and delivering some of the most complex and highly regulated documents at scale – in both print and digital mediums to millions of people around the globe - long before the cloud was born. This market has quietly transitioned to a multi-channel, personalised communication powerhouse and is an untapped resource for many customer experience strategies.”

If you are not already using Quadient Inspire, you owe it a look. Inspire is the best in the market for centralised design, delivery and management of personalised, interactive digital and physical experiences that deliver meaningful engagement across the entire customer journey lifecycle.

We offer the best user and customer experience because our teams and technology are designed to work together and integrate with your existing tech stacks. And we play nice. There is no finger-pointing at different technologies or profit centres here, just friendly, end-to-end CCM enablement backed by the best customer success teams in the business.

Ready to discover what makes Quadient a worldwide CCM leader? Visit the following page to grab your complimentary copy: https://www.quadient.com/en-GB/resources/idc-marketscape-worldwide-cloud-ccm-applications-2022-assessment

 

About IDC MarketScape:

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

SOURCE: IDC MarketScape Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment — Dynamic Delivery of Multichannel Personalized Experiences, " By: Marci Maddox, June 2022, IDC # US48167722

Tami May

Tami May

Senior CXM Product Marketing Manager

Ms. May has more than 20 years of product marketing experience working for Fortune 500 companies, like IBM and Hewlett-Packard, and start-up firms, such as Exstream Software and DataBeam. Her experience includes a wide range of strategic marketing and communications initiatives, including awareness and preference brand building, as well as the development and execution of go-to-market strategies for key industries, such as insurance, financial services and utilities. For the last 14 years, Ms. May has focused on bringing Customer Communications Management (CCM) solutions to market to improve customer experiences and propel digital transformation.

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