Help & support

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Accounts & billing

Help with postage accounts, sending remittances, paying for postage and more.

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Product support

Find help and support for your product or solution. 

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Tariff change

Access information on Royal Mail Tariff Change 2023.

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Decertification FAQs

From the 1st of January 2023, Royal Mail will no longer accept mail from customers who use standard (i.e. non-Mailmark) franking machines. 

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Royal Mail 1D Barcode FAQs

Royal Mail will be removing the use of coloured adhesive labels used for Special Delivery Guaranteed® and Royal Mail Signed For® products from November 1st, 2022.

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Update address

Information on how to update your address with us.

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MyQuadient

Sign up, log in or explore the benefits of MyQuadient. 

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Supplies and envelopes

Get help or order envelopes, stationery and more!

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Slogans

Get help with an existing slogan or order a new one. 

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Sending franked mail

View our frequently asked questions on sending franked mail.

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Sending parcels to the EU

Read our sending Royal Mail parcels to EU destinations FAQs.

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Other

View our other remaining frequently asked questions.