Further information on COVID-19
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24 March 2020
Information Security Management System (ISMS) – Covid 19 Emergency Statement
In response to the threat posed by Coronavirus (Covid 19), we had already invoked parts of our Business Continuity Plans, primarily requiring our staff to work from home wherever possible.
On 23 March 2020, the UK Government issued guidance to further restrict the movement and gathering of people, and emergency legislation is expected to come in force this week.
As a result, we are immediately expanding the implementation of our Business Continuity Plans and are planning further measures to protect peoples’ health, whilst also maintaining our services in line with legal, regulatory and contractual obligations.
Our Business Continuity Plans are, and any further measures we need to take will be, approved by management and aligned to our ISMS Policies as per the requirements of ISO/IEC 27001:2013.
This statement has been approved by the company management and will be brought to the attention of all personnel. The company management is constantly monitoring and reacting to the Coronavirus emergency and further statements will be issued whenever necessary.
In the case of a machine breakdown request, our engineers will endeavour to resolve the issue remotely over the telephone. However, if they are unable to do so we will visit your site, provided the following conditions can be met to ensure the safety of your staff and our employees:
- You can confirm that there have been no cases of the Corona virus on site, or if there has then a sterilisation clean or a chemical fogging clean has taken place.
- You can confirm that if we attend site, you are able to and will respect the social distancing requirement and provide a 2-metre safe work area around where our engineer will be working.
- The safety of your staff is a key concern and the 2-meter safe work area will help us provide a safe zone to keep your staff and our Field Service Engineers safe from the risks of Covid-19
Monday, Mar 16th 2020
During these exceptional times, Quadient is adapting to the Coronavirus (COVID-19) situation with great diligence, and I want to personally assure our customers and partners that we are doing all that is in our power to provide a safe work environment for our employees and ensure business continuity.
Quadient has always been committed to its employees, and their health, as that of their families, remain our top priority. As an organization with a global presence, and in order to participate in the collective effort to protect the communities where we operate, we are taking the measures necessary to minimize the impact of the situation on our activities, but also on the communities around us.
Thanks to the preparation work and the support of our worldwide team, we have confidence in our business continuity plans and our ability to continue to support our customers and partners through the COVID-19 pandemic. As such, we have made provisions to reduce the risk of exposure for all parties.
Employees who are able to work remotely have been instructed to work from home as of Monday, March 16, 2020. For employees who must work on site, we are taking measures to ensure they are provided with a safe environment by applying strict health and safety protocols.
For the same health and safety reasons, we have also requested the cancellation of business travels and public events attendance to all our staff members. In-person meetings that are not absolutely critical are being replaced by virtual meetings or will be postponed to a later date.
Our teams are accustomed to remote work, leveraging digital collaboration tools on a regular basis in the normal course of business. Professional services personnel and support staff are on duty and maintaining regular schedules around the globe, and are able to support you through online support portals as well as our call centers, and ensure customers with support contracts maintain uptime.
In particular, hardware customer support representatives remain available via phone and email. Support is also available via chatbot through our websites in the United States, UK, Ireland and France. Field technicians continue to provide on-site support to our customers with as little disruption as possible.
Thank you for your continued trust in Quadient. We are committed to being there for our employees, customers and partners, and will continue to keep you informed as the situation evolves.
Geoffrey Godet, CEO, Quadient