Franking Machine FAQ's

Credifon® is the simple, effortless way to re-credit your Quadient franking machine with postage funds. 

Using the modem link, you just call the number, enter your PIN and select the value of credit. Within less than a minute you can re-credit your franker.

  • It's faster with fewer keystrokes, as simple as using an ATM
     
  • It's more efficient with our direct debit facility you only pay for the credit you use after you download it
     
  • It's less hassle with no set-up charges.
     
  • It's available whenever you need it 24 hours a day, 365 days a year.
     
  • It's assured comprehensive disaster recovery procedures underwrite complete user confidence in the availability and performance of Credifon® re-crediting at all times and in all situations. You have in-depth protection against internal frauds, external hazards such as fire and explosion, and for the communication systems which link you up.

Due to factors outside An Post’s control, such as incorrect address, your mail cannot always be delivered so it has to be ‘Returned to Sender’. However, without an ERA on the envelope, returning the mail to you can be a challenge.

If you are not receiving your returned mail this can cause problems for your company:

  • Invoices can go unpaid
     
  • Events are unattended
     
  • Announcements are unheard

Without the return of your undelivered mail your customer database will also become outdated and you will be wasting time and money in trying to contact customers who are no longer in business or have moved premises.

1. Press menu on the machines 

2. Arrow to online services and press ok 

3. Arrow to generic call and press ok 

4. Once the call is complete the stats will be updated.

1. Press menu on the machines 

2. Arrow to online services and press ok 

3. Arrow to generic call and press ok 

4. Once the call is complete the stats will be updated.

1. As a user press MENU and type 9.3 or select the path: > Online Services generic call 

2. The mailing system connects to the server and downloads the available elements (rates, slogans etc.) 

3. Check your mailbox for messages.

1. Press menu on the machines 

2. Arrow to online services and press ok 

3. Arrow to generic call and press ok
 
4. Once the call is complete the stats will be updated.

1. Press menu on the machines 

2. Arrow to online services and press ok 

3. Arrow to generic call and press ok 

4. Once the call is complete the stats will be updated

1. Press menu on the machines 
2. Arrow to online services and press ok 
3. Arrow to generic call and press ok 
4. Once the call is complete the stats will be updated.

1. Press menu on the machines 

2. Arrow to online services and press ok 

3. Arrow to generic call and press ok 

4. Once the call is complete the stats will be updated

Experience

Experience

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Backed by the experts

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Expertise

Expertise

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Proven results

97% customer satisfaction rate