Improve the moments that matter:
Serve the public better with integrated and personalised multi-channel communications according to preference
Automate and centralise mailing processes, speed up document processing and manage incoming parcels
Save money on postage, archiving, labour. Migrate to digital communications.
Experts in Public Sector
Increasing legislation and budget constraints are making it harder to maintain or improve frontline services. Quadient works extensively across public services sectors to align our solutions with your needs. Our Process audits can identify areas for improvement and cost savings. We utilise this insight to build bespoke, scalable solutions designed to meet the specific needs of our customers.
One platform, unlimited channels.
Quadient Inspire enables you to deliver personalised, compliant constituent communications across all channels, from one centralised platform. It facilitates collaboration, integration, and connections that aren’t possible with disconnected project or channel-based approaches.
By unifying your communications infrastructure, Quadient Inspire helps local, regional, and national agencies reduce costs and deliver additional timely communications to citizens.
Making mail quicker, easier, cheaper, personal
Mail still matters. Some prefer it and for individuals and social groups with no online access it is the only option. But handling outgoing and incoming mail can be time consuming and risks human error.
That's why automating mailing activities is a simple way to access postage discounts, improve productivity, speed up processing and ensure accurate personalisation. Quadient mailing solutions range from small franking machines and letter openers to high speed envelope filling solutions..
Centralising mail production
With dispersed offices and remote working on the rise, centralising mail production and distribution in a highly efficient hub makes sense. It saves time, rationalises equipment and standardises presentation.
With Quadient output management software, documents can be loaded to a portal for printing, envelope filling and posting -- by either an outsourced specialist or an in-house facility with trained staff and highly efficient equipment.
Manage incoming parcels
With parcel volumes increasing every year, managing deliveries to large government or council offices is time consuming for the mailroom and frustrating for recipients.
Quadient offers a suite of solutions to improve parcel management efficiency and recipient satisfaction . Parcel lockers are secure, issue automatic alerts when items have arrived and allow the convenience of 24/7 collection. Security scanners protect staff and premises from harm. And tracking software monitors the location and custody of parcels once they reach your offices, so you know where the item is and who has signed for it.
Save space with a digital archive for council documents
The London Borough of Hackney serves a population of over 200,000 with hundreds of essential services. Providing so many services inevitably leads to significant volumes of paper documents and electronic information.
Quadient helped to implement a solution called Council Document Management (CDM) software, which enables users to scan and convert both hard copy and electronic documents into electronic formats which can then be easily archived into a database. By negating the need for additional floor space within the Hackney Service Centre the Council has been able to save approximately £7 million, with an additional ongoing saving of £200,000 per annum.
Speed digital transformation
Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options, including on-premise, hybrid, and cloud solutions. Leverage existing templates, archived content, and data from your core systems to create highly personalised, timely, and accurate communications across all channels.
Powerful archive and retrieval for improved citizen experience
Meet today’s compliance standards and improve the experience by providing both constituents and employees with quick access to historical documents and data across all channels. Drive web traffic, and reduce call volumes by empowering citizens to securely access their statements and correspondence through your web portal, on the device of their choice.
Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM
Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.