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Elevate your CX

Activate self-service options that allow customers to easily place requests from any device.

productivity icon

Increase productivity

Extend the power of your workforce by automating data capture and communications output.

save money

Reduce costs

Replace paper with digital forms that support ePresentment and eSignature.

digital speed

Go digital fast

Accelerate the shift to digital with apps that can be rapidly customised and implemented.

Bring new digital processes to market – fast

Quadient DigitalBOOST is a suite of pre-packaged solutions that help you quickly transform manually fulfilled customer processes into digital ones with no IT involvement.

Our digital transformation experts have converted years of learnings and best practices into packaged, Quadient-hosted solutions that can be flexibly tailored to your unique business needs.   

Free your call center from repetitive, manual tasks and deliver enhanced value to your customers – fast.

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DigitalBOOST Customer Processes

digital onboarding

Welcome to your new digital front office

Reduce call center volumes by digitalising your most common customer-facing process and making them accessible from your mobile app, website, or customer portal.

Pre-filled forms guide customers through data collection and identity validation. Requests are tracked in a dashboard that makes it easy for agents to quickly approve and trigger personalised customer notifications.  

Common use cases:

  • Customer profile updates
  • Onboarding and enrollment
  • Channel preference management
  • Claims submission
  • New service requests

And much more.

Get started today
digital processes

Key capabilities

Form-driven workflows  
Drive customers to your website or member portal where their requests are captured and fulfilled via digital workflows that include multi-level identity validation for enhanced security.  

Request validation & processing  
Receive instant form submission alerts that enable customer service agents to quickly review and validate requests. 

Personalized customer notifications  
Deliver real-time process intelligence with automatic email and SMS notifications that feature confirmation details and links to supporting documents.

Performance analytics  
Measure digital process performance with an analytics dashboard that tracks key metrics, including Net Promoter Score, process execution time, and cost savings. 

DigitalBOOST Contracts

digital signature

Reduce sales closings from days to minutes

Say goodbye to in-person signature ceremonies or waiting for customers to sign and mail hard copies. With DigitalBOOST Contracts, agents can customise contracts and send SMS invitations that allow customers to review and sign in minutes— all from their mobile device.

Common use cases:

  • Contract renewals
  • Contract issuance
  • New beneficiary
  • Short-term loans
  • Terms & conditions approval

And many more. 

Get started today
digital contracts

Key capabilities

Contract template library  
Give agents access to a library of contract templates that can be customised via editable content fields while compliance and legal elements remain locked down..  

SMS proposal invites  
Invite customers to digitally review and sign contract proposals. Simply enter the recipient’s contact information, upload the proposal, and hit ‘send’ for real-time, personalised mobile invitations that drive to eSignature.  

Real-time alerts & approvals  
Speed contract execution with status change alerts. Sales representatives can review and approve signed proposals, and final contracts are automatically archived.  

Dynamic contract output  
Deliver a fully digital contract experience with personalised approval emails that feature a password-protected link to the final PDF file.  

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From wizard-driven forms to mobile onboarding, Quadient supports digital-first customer interactions that are automated and run in real-time.

IDC MarketScape Worldwide Cloud CCM Applications 2022 Vendor Assessment

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate