Achieve agility
Seamlessly integrate with data sources, complex legacy and core systems to create personalised communications delivered across all channels.
Enhance customer experience
Empower your communications teams to create compliant 1:1 or batch communications in minutes, not weeks, with little IT support.
Speed digital transformation
Reduce migration time and effort by 90% with rapid AI migration technology and industry-leading portability across any prem.
Exceed customer expectations
Our latest release includes 300+ new features that empower, elevate and accelerate your digital-first experiences.
Inspire Flex
The world's most powerful omnichannel CCM solution
Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalised, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
One platform, unlimited channels
Extend your communications by using Inspire Flex’s secure delivery channels. Power interactive and compliant experiences at scale for web, mobile and digital.
The only end-to-end CCM solution
Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalised, omnichannel customer communications.
Powerful communications
Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise.
Capabilities
Design
Inspire Flex’s Designer UI offers the flexibility to create, personalise, manage and publish even the most complex and regulated communication templates.
Customise
Leverage base templates to create and customise human-centric communications. Empower business users to manage content and personalisation in a controlled environment to ensure compliance.
Produce
Easily integrate multiple data sources to generate personalised digital and printed communications on demand or in high-volume batches.
Deliver
Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts redelivery on alternate channels to ensure engagement.
Integrate with Salesforce®
Generate compliant communications directly within your CRM environment. The Inspire Flex Plug-in for Salesforce® leverages relevant business data and content from your CRM into compelling, compliant customer communications.
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimised viewing.
Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.
Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM
Quadient was named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.
Quadient Named a Leader in 2021 SPARK Matrix™: CCM
Some of the key differentiators for Quadient’s CCM offering include the ability to manage versions of content for automated deployments, controllable configuration for different environments, generation of high volume physical and on-demand digital communications by the Inspire Production Server, and full compliance with industry standards for end customers with impaired vision through extensive PDF accessibility features, amongst others.
Inspire Designer by Quadient is an excellent solution for creating personalised output for our direct mail projects. It handles all of the input that our customers throw our way, as well as all of the various output formats required by the multitude of printers that we utilise. It's relatively easy to learn, and yet powerful enough that even after 10+ years I am still not using all of it's capabilities.
Programming Specialist, (Firm Size: 1B - 3B USD)
