All too often, paper-based and digital customer communications operate in parallel universes. These siloed systems and processes create fragmented messaging, operational inefficiencies and compliance risk.
Quadient’s customer communications management (CCM) platform helps banks, insurers, and healthcare organisations unify digital and paper communications for more efficient back-office systems and more personalised customer experiences. The Quadient Inspire platform helps companies better manage customer communications, from on-boarding through cross-selling and beyond.
Target customers with personalised results
Quadient Inspire manages and unifies existing data for use during the account-opening process and throughout the customer lifecycle. Pre-populate forms with high-quality personalised data, gain a full understanding of your customer, and create different terms and conditions based on qualifications.
"Santander Bank UK: Taking Onboarding to the Next Level"
Deliver the right messages to the right customers
Quadient transforms and unifies customer experiences, ensuring that your prospects and customers receive clear, simple to understand communications through their preferred channels.
Regardless of where you are in the omni-channel journey, Quadient is the partner that helps you get where you need to go.
Optimize online account opening
Quadient Inspire helps speed up back-office customer communications and online account-opening tasks. It facilitates straight-through processes and streamlining across customer-facing, front and back office systems. Our suite of products translates into reduced costs across departments while increasing efficiency and effectiveness.
Deliver compliant, personalized communications in less time
Decrease your average handling time by putting approved customer communication templates at your front-line staff’s fingertips. Representatives quickly create correspondence that include data pre-populated from your core systems. Quadient Inspire guides your staff through each communication, reducing input errors by allowing them to focus only on fields that require their attention.