Quadient Inspire, the industry leading customer communications management (CCM) platform, enables you to put required compliance measures in place and deliver accurate, personalised and connected omni-channel experiences for your customers.
Power content & compliance with user-driven processes
With Quadient, development teams empower business users to edit, approve and maintain content through an easy-to-use web interface. By assigning content blocks to the right people in your organisation in a controlled editing environment, your internal experts have the power to manage, track and approve content.
Legal teams approve and control terms and conditions digitally, while marketing leaders define brand elements and offers, and compliance officers dictate content requirements.
Deliver compliant, personalised communications in less time.
Decrease your average handling time by putting approved customer communication templates at your front-line staff’s fingertips. Agents quickly create correspondence that include data pre-populated from your core systems. Quadient Inspire guides your staff through each communication, reducing input errors by allowing them to focus only on fields that require their attention.
Complimentary white paper:
"Navigating The New Regulatory Landscape: Integrating Compliance into your Omnichannel Strategy"
Prove regulatory compliance.
Quadient Inspire allows you to share, route, approve, and track documents and changes with a full audit trail. Communications should move through the approval process automatically, giving you complete control over your outbound communications and correspondence to mitigate risk.
Archival & Retrieval for today’s compliance standards.
Many organisations are still forced to use outdated and siloed archive technology to store documents and historical data. However, with the introduction of new regulations like GDPR, it is no longer acceptable to keep documents of record and historical data stored in disparate archives across the business. That’s why most companies are looking to standardise repositories to ensure compliance while enhancing the customer experience.
Quadient Archive & Retrieval automatically captures and stores high-volumes of documents and data – no matter the format – into one enterprise archive. It offers powerful search and fast retrieval options with a delivery solution for multiple browsers, mobile devices and desktop environments.