Increase reliability with full visibility
In order to respond quickly to internal inquiries, a complete view of your internal delivery process is essential. WTS enables you to locate a package as well as trace its movement history all from your desktop. With WTS, mailroom staff spend less time resolving Proof of Delivery disputes and have the necessary tools to take control over the complete chain of custody. Increased reliability, predictable service levels and higher customer satisfaction serves to elevate your mailroom’s value within the organisation.
Gain storage space and save time
WTS enables you to both classify and plan internal deliveries in advance, reducing any unnecessary repeated journeys throughout the day. Planning deliveries ahead helps you to utilise your mailroom space more effectively. Having more rapid delivery/pickup turnaround cycles reduces storage space, costs, and processing time. WTS has helped companies around the world improve employee satisfaction by creating a cleaner and safer working environment.
Keep configuration costs at bare minimum
Available as a cloud-based software solution, WTS comes equipped with a rich list of features. It is easily configurable to fit your organisation's workflow and business requirements, so you can get up and running quickly without investing in additional professional services. Quadient invests continuously to enrich WTS with valuable new features so that our customers can easily adapt themselves to changing demands of their industries. Works alongside Pack City parcel lockers to manage / pre-book and pre-advise parcels in to lockers.
Enjoy peace of mind knowing your sensitive data is secured
Quadient is committed to providing quality products that ensure mobile and web app security, while keeping maintenance costs low. Hosted in one of the most secure data centres in the world, we follow security best practices to make sure that your sensitive data remains encrypted and securely stored, eliminating the need for expensive on-premise hosting infrastructure.
Easily access package status and history
Through the WTS Recipient Portal, recipients can easily access the package status and history. This saves mailroom employees time by decreasing call volumes regarding internal deliveries.
When logged into the Recipient Portal, recipients can easily view package details in real-time and even relay specific delivery requests without calling or sending emails to the mailroom employee.
Employees can also initiate inter-office pickup and deliveries and track the progress of their request.
Sodexo ensures client satisfaction through mail tracking from Quadient
For more than ten years, food services and facilities management company Sodexo has partnered with Quadient, a leading provider of communications, document management and parcel solutions. Sodexo provides a range of services to organisations in the public and private sector, including catering, public space maintenance and mailing solutions.
In this case study, learn more about how Quadient has helped Sodexo meet the internal tracking requirements of one of Sodexo’s clients in public sector.
We just love the signature feature because it allows the mail services team to determine instantly the individual who signed for the package
Mail Services Manager at Capital University
Implementing WTS was very quick and easy indeed. We rolled out over a week, but in total it took just a few hours. It's intuitive, so training requirements are minimal.
Property and Infrastructure Manager at Here East
All the challenges we knew at the beginning have been met by Quadient WTS and it's gone even further.
Head of portering and logistics, business improvement and growth support at Sodexo