Quadient Recognised as Top Customer Communications Vendor in Insurance Directions Analyst Report
Wednesday, Apr 17th 2019
Quadient, the award-winning leader in Customer Communications Management (CCM), announced it is named a top vendor for digital transformation of customer communications solutions in the Insurance Directions Suppliers & Solutions Report: Quadient in Insurance. Insurance Directions is a leading industry analyst group that focuses on providing independent insights to senior executives in the insurance industry. The third-party industry report provides an overview of Quadient’s insurance solutions. The report cites that Quadient’s strategy for insurers focuses on improving customer experience through strong customer communications management, digital experience, data quality and customer journey mapping.
Key Quadient offerings that were highlighted in the report included:
- Quadient Inspire - software that offers users control over the systems and processes used to design and deliver traditional communications across all channels, in a package that is easy to use and optimised for high speed design and output
- Quadient Digital Advantage Suite - a low-code digital experience platform that enables users to develop personalised mobile and web experiences that are fully integrated with core systems and aligned with non-digital communication channels
“Quadient enables insurers to provide better experience to their customers through its portfolio of digital experience management and customer communication management suite of solutions,” said Parul Mehta, VP of Suppliers & Solutions Practice at Insurance Directions and author of the Suppliers & Solutions Report. “At Insurance Directions, we believe that with its solutions, Quadient is positioned well to provide a holistic experience to its customers.”
“Insurance Directions’ research highlights how Quadient empowers insurers to elevate their customer experience in a way that increases market share and enhances their customer communications,” said Christian Hartigan, president and general manager of the Americas, Quadient. “At Quadient, we know an effective customer experience strategy spans the entire business. All of our solutions are designed to help insurance companies improve customer satisfaction by connecting organisational siloes to activate the whole business.”
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organisations to create better experiences for their customers through timely, optimised, contextual, highly individualised, and accurate communications for all channels. Our solutions bring together and activate the entire organisation in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.