Policies & Certifications

Quality Management System (ISO 9001)

The ISO 9001 Quality Management System enables Quadient to continually monitor and manage quality across all operations. As the world’s most widely recognised quality management standard it outlines ways to achieve, as well as benchmark, consistent performance and service. Since 2007 Quadient has been the proud holder of the ISO 9001 certification across the entire organization.

Our policy is to understand and meet the requirements of our customers, suppliers, employees and shareholders; to continually improve our processes and services; to deliver products and services on time and fit for purpose; to offer support and services that ensure the best use of our products and solutions; to conform to regulatory requirements and applicable international and industrial standards; to improve the competencies of employees and provide opportunities for their growth.

Environment Management System (ISO 14001)

The ISO 14001 is an internationally accepted standard that outlines how to put an effective Environmental Management System in place. It has helped Quadient to remain commercially successful without losing sight of our environmental responsibilities, and to grow while reducing the environmental impact of this growth. Quadient introduced this standard in 2014 and has gained certification to the standard on multiple sites.

Our policy is to strive to prevent, eliminate and reduce waste and pollution by improving operations, recycling, and reusing material wherever possible; to conserve natural resources; to reduce material and energy consumption; and to comply with all applicable statutory and regulatory environmental requirements.

Health & Safety Management System (ISO 45001)

ISO 45001 gives Quadient an internationally recognised standard giving businesses best practice on how to manage health and safety effectively. This is an essential standard as it allows us to base our management system in order to remain competitive and ensure the safety and health of all our stakeholders. Quadient has held this certification since 2021 when this took over from OHSAS 18001 to better align with our ISO standards.

Our policy is to assure the health and safety of our employees and others affected by our operations as a prime objective requiring commitment from management and employees and continual attention to our performance relative to agreed targets.

 

Capability Maturity Model Integration (CMMI)

The Capability Maturity Model Integration, or CMMI, is a process model that provides a clear definition of the actions an organization should take to promote behaviour that leads to improved performance in development and services. Quadient has been certified compliant with CMMI level 3 in key process areas for development since 2007 and for services since 2014.

Our policy is to deliver exceptionally highly performing products and solutions, which have outstanding usability, while maintaining a minimal defect density and always ensuring timely delivery to our customers and partners.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate