13 Secrets to CX Success

Proven strategies for winning CX in utilities

secrets-to-CX-success-for-utilities

Are you an energy provider looking to power better a better customer experience? You're in the right place. We're excited to share a utility industry expert's tips and tricks for overcoming the common challenges and fast-tracking your utilities CX transformation. 

With over 25 years of experience with utilities and public agencies, John Hoggard’s passion is discovering, evangelizing & implementing innovative strategies that optimize customer experience, operations and revenues. A leading global CX strategy consultant and a recipient of The U.S. Department of Energy (DOE) National Awards Program, he has worked with over 200 utilities and public agencies from all five major continents, learning lessons for what to do (and what not to do) at every turn. 13 Secrets to CX Success: Proven strategies for winning CX in utilities shares his valuable insights into winning CX strategies in a quickly changing utility landscape. of

In this eBook you'll learn: 

  • the unique challenges facing the utility industry  
  • technologies driving differentiating CX for utilities 
  • a global best practice example 
  • how to compete in regulated and competitive energy markets 

Download the free eBook!

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate