The apex guide to customer communications shopping

75 crucial questions to ask when buying CCM solutions

guide to customer communications CCM shopping header

Every enterprise in the world is—or should be— amidst transformation. In the post-pandemic age, exceptional customer experience is the number one differentiator for businesses. 

Today’s customers are savvy and more demanding than ever before. The lowest price no longer earns loyalty. Their entire journey with you must be seamless, aligned to their interests and preferences at every touchpoint. Despite being more—or even completely—digital, the customer journey needs to be highly personalised. 

The race to orchestrate the greatest customer experience (CX) is on. 

So, how do you get race-ready and position yourself to win? Implement the most intelligent customer communications management (CCM), customer experience management (CXM) solutions and processes that will accommodate your unique needs.

Here’s the thing you need to know as you start shopping for vendors: demos and fine print don’t always tell the whole truth. Unless you have a colleague in the CCM business or have been through the wringer with a different vendor, there are success-determining questions you don’t know to ask. 

And that is why we’ve created this Apex guide to customer communications shopping – to give you insights into the questions vendors might not have answers for. 

From budget to customer success, rendering engine capacity to scalability, this eBook offers questions crafted by CCM experts that can help you make the most informed, intelligent solution purchase. 

Let’s dive in – download your complimentary copy today. 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate