CX Network presents: Digital Customer Experience (CX) Report 2021

Customer experience experts reveal how to overcome fragmentation challenges to optimise digital design, customer behaviour analysis and communication management

digital customer experience CX thumb

The disruption caused by the Covid-19 pandemic has made digital access - and digital CX - vital to the livelihoods of individuals and the survival of businesses. 

It’s now critical for brands to provide a reliable, consistent, high-quality digital customer experience. As customers become more comfortable with remote services and adapt to recurring national lockdowns, businesses with poor digital performance will struggle to maintain or grow their market share. 

This Digital CX report, produced in collaboration with the CX Network, gathers and explores the insights of more than 190 CX experts to map digital experience opportunities and hurdles. 

Download this report to discover:

  • How to optimise your digital offering
  • Insights from global CX experts who represent brands including Spotify, Pinterest and NatWest 
  • How to reduce channel fragmentation. 

Get up to speed on all things digital CX - download your free copy today. 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate