Rise of the Customer Experience Executive

How leaders can impact customer experience and journey mapping

Rise of the Customer Experience Executive

RISE OF THE CUSTOMER EXPERIENCE EXECUTIVE

As more and more products become commoditised, the key brand differentiator has become the customer experience. And as a result, many organisations have made room for a new seat at the C-level boardroom table - the Customer Experience executive.

You've probably seen various titles for this C-level position, including Chief Customer Officer (CCO), Chief Customer Experience Officer (CCXO), Chief Experience Officer or Customer Experience Officer (CXO), etc. Don't be confused by the alphabet soup; they all refer to the same role or position: The C-level executive who champions, or advocates for the customer and their needs throughout the organisation.

But what does this customer-focused leadership role entail, really? Does every organisation need a CXO? And how do you know if your company needs one? In this eBook, author and renowned Customer Experience expert, Annette Franz, provides answers to these questions and more including:

What are the CXO critical success factors?
What are the biggest challenges to success?
Why does your company need a CXO?

Download a complimentary copy of the eBook by completing the form fields provided.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate