TOP CX CHALLENGES AND SOLUTIONS FOR THE TELCO INDUSTRY

Today, omnipresent connectivity is expected and necessary in both the personal and professional spheres of everyday life. Because they often operate as mobile, landline, internet, and cable providers, telecommunications companies (telcos) increasingly find themselves under the consumer microscope as they largely enable this ubiquitously connected world.

In the digital age that demands instant service gratification, consumers have high expectations and telcos must deliver to keep customer satisfaction high and churn low.

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