How do you improve your members’ experience if you don’t know what to change? Health care organizations are struggling to understand how to meet their members’ needs because they are not equipped with the technology to support the growing demand for meaningful communications in members’ channels of choice.
Watch this on-demand webinar where experts from Quadient and Cognizant and a guest from Forrester as they present data and key insights to support:
- Why some health care firms struggle to meet their member’s needs and why some don't — a deep dive into health insurers’ member experience ratings
- Best practices for creating, designing and delivering omnichannel communications while leveraging journey maps to understand key member touchpoints
- Ways to empower your business users through consolidating critical communications to one centralized hub, all while reducing reliance on IT